Volunteer Crisis Responder - Bilingual / Overnight (Virtual)

(Kids Help Phone, Crisis Text Line)

Position ID: V-MID0727
Last Modified: 05 Apr 2024
Last Full Update: 05 Apr 2024

Opportunity Details: Volunteer Crisis Responder - Bilingual / Overnight (Virtual)

Contact Susan Ao, User Support Specialist, Kids Help Phone; Email: contactus@kidshelpphone.ca

Kids Help Phone’s texting service is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely. 

We are recruiting overnight and or bilingual crisis responders who will answer texts from young people looking for support in both English AND French.

The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  

Our volunteers need to be enthusiastic about helping people!

You can be a professional, student, teacher, retiree, or anybody else with a willingness to learn how to support people over text.  

The role of a crisis responder is to bring texters from a “hot” moment to a cool calm one, and to help them come up with a plan to stay healthy and safe.

Crisis responders are trained to do this using active listening and collaborative problem-solving.

More Info Link https://kidshelpphone.ca/opportunities/crisis-responders/
Clients Youth and young adults texting in, who may be looking for support during moments of crisis or distress
Ages 18 year(s) and up
Suitable for Highschool Credit Hours No
Areas of Interest Community / Neighbourhood Volunteering ; Community Outreach ; Counselling ; Distress / Crisis / Bereavement Support ; Information & Referral Services ; Mental Health / Addictions ; Personal Support ; Social Interaction ; Therapy ; Volunteer from Home / Virtual ; Youth Services
Skills/Experience Communication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Dependability & Trustworthiness ; Friendly & Outgoing ; General Computer Skills ; Listening Skills ; Patience ; Positive / Cheerful Demeanor ; Team Work ; Working with Children
Commitment Length Medium Term (4 months to 1 year) ; Minimum commitment of 1 4-hour shift per week for 1 year
Interaction Level Virtual Volunteering - Youth and young adults are texting in, and volunteers are answering through the online Crisis Text Line platform
Minimum Hours 4 / Week
Accessibility Not Applicable
Location Ontario
Number of Positions Alberta ; Blairmore (Alberta) ; British Columbia ; Bruce County ; Central (Alberta) ; Central Ontario ; Central Saskatchewan ; Coleman (Alberta) ; Eastern Ontario ; Grey County ; Lake Manitoba First Nation ; Little Saskatchewan First Nation ; Manitoba ; Muskoka District ; New Brunswick ; Newfoundland ; Newfoundland and Labrador ; North (Alberta) ; North Saskatchewan ; Northeastern Ontario ; Northern Ontario ; Northumberland County ; Northumberland County ; Northwest Territories ; Northwestern Ontario ; Nova Scotia ; Nunavut ; Ontario ; Parry Sound District ; Peterborough (County of) ; Prince Edward Island ; Québec City ; Russell (Manitoba) ; Saskatchewan ; Saskatchewan Beach (Resort village) ; Saskatchewan Landing No. 167 (Rural municipality) ; Simcoe County ; South Saskatchewan ; Southern New Brunswick ; Southwestern Ontario ; Yukon Territory 
100 individual(s) needed in total. 
First-come-first serve to fill training slots, but additional individuals interested in the Bilingual Crisis Responder role will be contacted for the next round
Training Training is required - 36 hours of online training split into 6 hours per week, which can be done on your own time
Police Check Required

Agency Details: Kids Help Phone, Crisis Text Line