This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.

Responsibilities:

• Complete inbound and outbound calls with service users
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
• Assist with crisis intervention, when presented
• Engage in conversations with members of the LGBTQ+ community through the texting support line
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users 
• Complete case documentation of all interactions with service users

Peer Support Duties:

• Provide direct peer support to families 
• Communicate issues or challenges with Family Partnership Program Manager as they arise
• Communicate periodically with families through the peer support offered and/or through a distribution list (eg. email, newsletter, or mail) as necessary 

Administrative Duties:

• Communicate with PCMH through email, phone, virtual and in-person meetings 
• Ensure chapter email and telephone line are checked at a minimum every 4 days
• Attend monthly Town Halls and support resource creation by sharing your experiences and knowledge 
• Participate in training opportunities 
• Complete monthly data surveys, and respond to requests for information to inform PCMH programming and support initiatives better

Kids Help Phone’s texting service is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely. 

We are recruiting overnight and or bilingual crisis responders who will answer texts from young people looking for support in both English AND French.

The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  

Our volunteers need to be enthusiastic about helping people!

You can be a professional, student, teacher, retiree, or anybody else with a willingness to learn how to support people over text.  

The role of a crisis responder is to bring texters from a “hot” moment to a cool calm one, and to help them come up with a plan to stay healthy and safe.

Crisis responders are trained to do this using active listening and collaborative problem-solving.

We are looking for Volunteer Drivers to help transport our clients to and from appointments ie. medical appointmens, banking appointments, transportation to the grocery store ect.. We are also looking for Volunteers to provide social outings with our clients. This may include going for a walk, going to the beach where there is a Life Guard on duty, going for coffee ect.

Mileage and Expenses will be reimbursed.