This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.

Responsibilities:

• Complete inbound and outbound calls with service users
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
• Assist with crisis intervention, when presented
• Engage in conversations with members of the LGBTQ+ community through the texting support line
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users 
• Complete case documentation of all interactions with service users

Purpose of Position: 

To lend support to the Alzheimer Society of Muskoka in areas of copying, filing, managing documentation, recording program information and reaching out to program participants through reminder calls for upcoming programs. 

Qualifications:

• Enthusiastic about the Alzheimer Society of Muskoka
• Working knowledge of Microsoft Word, Publisher, and Excel an asset.
• Compassion, active listening and patience towards the population we serve
• Respectful, knowledgeable and sensitive to the populations we serve
• Sign oath of confidentiality
• Police check
• Dementia-friendly                                                                                                                                   
• Be willing to complete sensitivity training
• Ability to work independently and as part of a team
• Professional presentation is a must

Roles and Responsibilities:

• Answer the phone (ex. “good morning Alzheimer Society of Muskoka *YOUR NAME* speaking” and take messages or transfer to Voicemail if staff is not in or place on Park if another staff is to pick up)
• Assist with program registration, including registration phone calls and list of participants 
• Library calls for outstanding books
• Assist with program outreach through phone calls
• Shred and empty shredding machine
• Clean anything that you see needs cleaning
• Photocopying
• Filing
• Restocking brochure rack
• Nesdatrak receipting and bank deposit preparation
• Writing thank you cards

Orientation and Training: 

• Initial orientation to the office 
• On the job training provided
• Additional training workshops are offered as needs and opportunities are identified 

Time: Varying schedule depending on need. 

Location: 1 – 239 Manitoba Street Bracebridge ON P1L 1S2

Commitment: On an as-needed basis.