This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.
Compass is recruiting skilled and compassionate volunteers to join our Telephone Support Team (TSP). Volunteers involved in the TSP will assume the responsibility of providing outbound calls to clients, with the goal of providing emotional support to members of the Guelph-Wellington Community. TSP Volunteers will start in the program by completing social calls, safety/wellness checks, and/or providing medication reminders to isolated and distressed individuals before having the option to gain additional training and supporting our Distress Lines.
Callers on the Distress Line may be in a state of crisis, experiencing suicidal ideation, or have intentions of harming themselves or another individual. They may also be seeking external resources and referrals to agencies or are looking for a safe space to disclose personal struggles. Volunteers will use their discretion to identify how each client should be supported and will have access to staff supervision should any questions or concerns arise.
The Telephone Support team strives to meet the diverse needs of each client allowing opportunities to engage in conversations surrounding daily plans, storytelling, and exploring action plans to prepare for crisis intervention. Each call is made using a strengths-based and solution-focused approach with the common objective of assisting with goal planning, increasing the client’s ability to cope with unique situations, and referrals to community resources.
Responsibilities
• Complete inbound and outbound calls with service users
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
• Assist with crisis intervention, when presented
• Engage in conversations with members of the LGBTQ+ community through the texting support line
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users
• Complete case documentation of all interactions with service users
Pregnancy and Infant Loss (PAIL) Network provides bereavement support at no cost to families who have experienced the loss of a pregnancy at any stage, or the death of their baby, up to 12 months of age. We currently have volunteer opportunities for people who are approximately two years past their bereavement date and are looking for meaningful ways to offer their support to others. We are actively training peer supporters for private online bereavement support groups and one-to-one phone support.
Purpose of Position:
To lend support to the Alzheimer Society of Muskoka in areas of copying, filing, managing documentation, recording program information and reaching out to program participants through reminder calls for upcoming programs.
Qualifications:
- Enthusiastic about the Alzheimer Society of Muskoka
- Working knowledge of Microsoft Word, Publisher, and Excel an asset.
- Compassion, active listening and patience towards the population we serve
- Respectful, knowledgeable and sensitive to the populations we serve
- Sign oath of confidentiality
- Police check
- Dementia-friendly
- Be willing to complete sensitivity training
- Ability to work independently and as part of a team
- Professional presentation is a must
Roles and Responsibilities:
- Answer the phone (ex. “good morning Alzheimer Society of Muskoka *YOUR NAME* speaking” and take messages or transfer to Voicemail if staff is not in or place on Park if another staff is to pick up)
- Assist with program registration, including registration phone calls and list of participants
- Library calls for outstanding books
- Assist with program outreach through phone calls
- Shred and empty shredding machine
- Clean anything that you see needs cleaning
- Photocopying
- Filing
- Restocking brochure rack
- Nesdatrak receipting and bank deposit preparation
- Writing thank you cards
Orientation and Training:
- Initial orientation to the office
- On the job training provided
- Additional training workshops are offered as needs and opportunities are identified
Time: Varying schedule depending on need.
Location: 1 – 239 Manitoba Street Bracebridge ON P1L 1S2
Commitment: On an as-needed basis.
The IG Wealth Management Walk for Alzheimer's is our biggest fundraising event for Alzheimer's disease and other dementias. There are many volunteer opportunities leading up to the event, as well as on the day of.
Help before the walk: Duties include envelope stuffing for mailout, calling past walkers, walk committee, and poster distribution.
Help on day of the walk: Duties include set up of tables, set up route signs, registration table, pet area, kid zone, food and beverage table, first aid station, and tear down.
There are two walks available in Muskoka to participate in:
- Memorial Park, Bracebridge- Saturday, May 25, 2024, 10:00 am – 3:00 pm
- River Mill Park, Huntsville- Sunday, May 26, 2024, 10:00 am – 3:00 pm
For more information, please contact Michelle Dear at 705-645-5621 Ext. 115 or walk@alzheimermuskoka.ca